TERMS AND CONDITIONS

Motor Ace Philippines, Inc. – Online Store

1. ACCEPTANCE OF TERMS

By accessing and using our online store at store.motorace.ph, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, please do not use our services.

2. COMPANY INFORMATION

Motor Ace Philippines, Inc.
Address: 5711 M. C. Briones St, Ibabao Estancia Mandaue, Cebu
Email: store@motorace.ph
Phone: +63 32 346 03 86

We are a leading motorcycle dealer specializing in genuine motorcycle spare parts, lubricants, accessories, and motorcycles.

3. PRODUCTS AND SERVICES

3.1 Product Categories

Motorcycles
Genuine spare parts and components
Lubricants and engine oils
Motorcycle accessories
Power products

3.2 Product Information

We strive to provide accurate product descriptions, specifications, and pricing. However, we reserve the right to correct any errors or inaccuracies at any time without prior notice.

3.3 Pricing

All prices are displayed in Philippine Peso (₱) and are inclusive of applicable taxes unless otherwise stated. Prices are subject to change without prior notice.

4. ORDERING PROCESS

4.1 How to Purchase

Browse and select your desired products
Add items to your shopping cart
Review your order details carefully
Proceed to checkout and fill in required information
Choose your preferred payment method
Confirm and submit your order

4.2 Order Confirmation

After placing your order, you will receive an email confirmation with your order details. This confirms that we have received your order, but does not guarantee product availability.

5. ⚠️ IMPORTANT – DELIVERY REQUIREMENTS

5.1 Complete Address Details (MANDATORY)

Every buyer MUST provide complete address details including landmarks to ensure easy location by our carrier partner. Incomplete addresses may cause delivery delays or cancellation.

Required Information:

Full name and contact number
Complete street address with house/building number
Barangay, City/Municipality, Province
Landmarks (e.g., “near Jollibee,” “beside 7-Eleven,” “across SM Mall”)
Postal code (if available)

5.2 Address Submission

For faster delivery, please email your complete address with landmarks to store@motorace.ph after placing your order.

6. PROCESSING AND DELIVERY

6.1 Processing Time

Standard processing time: 48 hours (2 business days)
Weekend orders: Orders placed on Sunday will not be processed until Monday during office hours
Carrier partner coordination: Processing includes coordination with our delivery partner

6.2 Delivery Coverage

We deliver nationwide throughout Luzon, Visayas, and Mindanao.

6.3 Shipping Fees

Shipping fees are calculated based on the total weight of your order, not by location. Exact shipping costs will be displayed during checkout.

6.4 Shipping Cost Adjustments

If there are miscalculated shipping costs, our Customer Care team will contact you via message, phone call, or email to verify if you are willing to pay the additional shipping amount. If you refuse the additional payment, your order will be canceled and we will process a refund according to your payment method.

7. ORDER MODIFICATIONS AND CANCELLATIONS

7.1 Order Changes

You have 8 hours after placing your order to make changes or cancellations. We allow this grace period to ensure order accuracy.

7.2 Cancellation Policy

Within 8 hours: Free cancellation allowed
After 8 hours: If your order has already been processed for delivery packing, cancellation is no longer possible
Contact our customer service immediately for any cancellation requests

7.3 Incomplete Address Follow-up

If you have not completed your address details, our customer care will contact you via message, phone call, or email to request complete delivery information.

8. PAYMENT METHODS

We accept the following payment methods:

8.1 Available Payment Options

QR Code Payment
Bank Transfer
Cash on Delivery (COD)

8.2 Payment Verification

For QR Code and Bank Transfer payments:

Please keep your payment reference number
Email or send the reference number to store@motorace.ph
This is required for payment validation and order processing

8.3 Cash on Delivery

Available nationwide (Luzon, Visayas, Mindanao)
No additional COD fees
Prepare exact cash amount upon delivery
Valid ID may be required
You may inspect items before payment

9. RETURN AND REFUND POLICY

9.1 Valid Reasons for Returns

We accept returns for the following reasons only:

Item damaged due to transit
Wrong or incomplete item delivered
Product is not genuine/authentic

9.2 Return Process

Contact our customer service within 7 days of delivery
Provide order number and photos of the issue
Our team will assess and provide return instructions
Return the item in original packaging (if applicable)

9.3 Refund Processing

Refunds will be processed according to your original payment method within 7-14 business days after return approval.

10. CUSTOMER SUPPORT

10.1 Contact Methods

Email: store@motorace.ph
Phone: +63 32 346 03 86
Website: Live chat support available on store.motorace.ph
Business Hours: Monday to Saturday (office hours)

10.2 Response Time

Our support team will respond as soon as possible. For urgent matters, please call during business hours.

10.3 Order Updates

Please check your email regularly for order updates and delivery notifications.

11. PRIVACY AND DATA PROTECTION

11.1 Information Collection

We collect only necessary information required to process your orders and provide customer service.

11.2 Data Security

Your personal information is protected and will not be shared with third parties except as necessary for order fulfillment (delivery partners).

11.3 Communication

By placing an order, you agree to receive transactional emails and SMS notifications related to your purchase.

12. LIMITATION OF LIABILITY

12.1 Service Availability

While we strive to maintain continuous service, we are not liable for temporary website downtime or technical issues.

12.2 Product Compatibility

Customers are responsible for ensuring product compatibility with their motorcycles. Please verify part numbers and specifications before ordering.

13. GOVERNING LAW

These Terms and Conditions are governed by the laws of the Republic of the Philippines. Any disputes shall be resolved in the appropriate courts of Cebu, Philippines.

14. UPDATES TO TERMS

Motor Ace Philippines, Inc. reserves the right to update these Terms and Conditions at any time. Changes will be posted on our website, and continued use of our services constitutes acceptance of the updated terms.

15. CONTACT INFORMATION

For questions about these Terms and Conditions, please contact us:

Motor Ace Philippines, Inc.
📧 Email: store@motorace.ph
📞 Phone: +63 32 346 03 86
📍 Address: 5711 M. C. Briones St, Ibabao Estancia Mandaue, Cebu
🌐 Website: store.motorace.ph

Last Updated: [ August 29, 2025 ]